Vicki Richards Blog » Just trying to see videos of the Olympians: more tech

Just trying to see videos of the Olympians: more tech

More tech…Haven’t been able to enable, upload or use the Silverlight plugin to see videos online of Olympic Skaters so I asked Silverlight what to do.
See instructions below. Should I spend the time doing all this? Is it worth it? Will I achieve the success I want? Or, am I wasting my time? Let me know your opinion. Funny day!
Thanks,
V

Your IMac G5 that is a PowerPC will not be able to access their content as the site does not support Silverlight 1. This site only supports the use of Silverlight 2 or higher which will only run on Intel Mac. However this is why both versions of Silverlight are made available to all website developers by Microsoft. The choice as to which version they utilize on their site is the choice of the developer for the site and is not dictated by Microsoft.

We recommend that you contact the author of the website. If you visit the site you are having difficulty with and look for a contact us you should find a way to provide feedback and let them know that you cannot access their content because you are using a PowerPC.

However you will be able to viewed this content on your MacBook. If this is not functioning what we recommend is removing Silverlight and its preferences then reinstalling it.

To uninstall Silverlight please perform the steps outlined below: (Note: when completing these steps make sure you have quit our of all running Applications and that they have not just been minimized to the Dock)

1. Open you Mac HD

2. Go to Library

3. Go to Internet Plug-ins

4. Drag Silverlight.plugin to the Trash

5. Go you to you Home Folder

6. Open the Library folder

7. Open the Preferences folder

8. Look for the com.microsoft.silverlight.plist file and move it to the trash

9. Look for the com.microsoft.SilverlightPlugin.loader.plist file and move it to the trash

10. Check your Trash to make sure there is nothing you want to keep then empty your Trash

6. Restart your Mac

To manually install Silverlight please perform the steps outlined below: (Note: when completing these steps make sure you have quit our of all running Applications and that they have not just been minimized to the Dock)

1. Launch your web browser (FireFox/Safari) and visit Silverlight.net/GetStarted

2. On the lower right side of the screen you will see Install Silverlight, Choose Silverlight 3 Mac Runtime and allow this to download to your desktop. If the installation automatically launches quit out of it and complete the following steps.

3. Mount the Silverlight image that is on your desktop

4. Ctrl+Click Silverlight.3.0.pkg

5. Choose “Show Package Contents”

6. Open Contents

7. Copy Archive.pax.gz to Desktop

8. Ctrl+Click the Archive.pax.gz file that was placed on the Desktop

9. Choose “Open With”, BOMArchiveHelper.app or “Archive Utility”.

10. This should extract a folder to the desktop called Library

11. Open this folder

12. Open the Internet Plug-ins folder

13. Copy Silverlight.plugin to Hard Drive: Library: Internet Plug-ins.

14. Restart your Mac

15. Visit Silverlight.net and go to Showcase, if you can view this page without being prompted to install Silverlight then it has installed successfully.

If this is unsuccessful there may be an issue with your user account preventing Silverlight from working correctly. What we would like to do is test a new Mac user. To create a new Mac user:

1) Go to System Preferences

2) Go to Account

3) Choose the Plus sing in the lower left corner to open the new account window, enter Test for the user name, leave the password blank

4) Put checkmark in Allow User to Administer this computer

5) Choose Create Account

6) Now logout out of your original account and login to the Test account

7) Once in the Test Account visit Silverlight.net and go to Showcase, if you can view this page without being prompted to install Silverlight then it has installed successfully.

Please let me know if this addresses your issue.

Thank you for using Microsoft Silverlight Technical Support,

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